Returns Policy

Return Policy 

All our products come with a 12 month warranty.

Fewer than 1% of all GadgetShope shipped products are subject to any warranty or quality issue. In the unlikely event there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return.

If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a credit refund or re-delivery at no further expense to you.

If you experience any problem with a product bought from GadgetShope, contact us first and we will do our best to advise you. Any returns must be discussed with GadgetShope Customer Support(cs@gadgetshope.com) in advance, and authorized so they are sent with the correct paperwork.

Under the terms of the warranty, if any product arrives broken or develops a fault during the warranty period, you are responsible for the costs of returning it to China for repair/compensation.

When we receive the goods back in China we will either repair the item and again send back to you for free or send you a brand new equivalent product or will provide you full refund.

GadgetShope  doesn't accept returns of products which are not faulty. If you order the wrong products by mistake, or order products that cannot work in your country (e.g. wrong GSM type for cell phones, DVB-T to unsupported countries, PAL/NTSC to wrong regions) we will not offer return/exchange after the goods are sent out.

Shipping charges are not refundable except in cases of failed delivery under the terms of our Delivery Guarantee.

Physical damage to a product caused by the user; opening products up, e.g. to repair or modify components; or flashing the firmware or using non-approved software - invalidates the warranty.