Frequently Asked Questions

Frequently Asked Questions


  • What if the product does not arrive?

We guarantee your products will arrive safely in your destination country.

In the unlikely event your package is lost, we will re-send the goods or give you a full refund.



  • What if the product is broken?

If any product is faulty, you can return it to China for a replacement or credit.


  • Can these Cell Phones and other products be used in my country?

Most GadgetShope products will work in most countries like India,USA,UK etc.

For Cell Phones, TV devices, and Video Cameras, you're advised to read the product description carefully.

Just ask our Customer Support Team to advise you. Give them the product code and your country, and we'll check it's suitable for use in your country.


  • How to return a product?

Please read this information if you have problems with your product:


Product Problems?


1. Please contact us and our customer support will provide you a RMA number.

2. Items must be returned with original packaging, manuals, and all accessories and documents provided by the manufacturer.

3. Send us the items back to the address our customer service provided to you. Please state the RMA number on and in the package.

4. Processing time after your return arrives is approximately 10 days. Refund, should you request one, is sent corresponding to the original method of payment, and you will receive a confirmation e-mail.


Notice:


- If products are altered or modified, warranty and money back satisfaction become void.

- When returning, we recommend using a trackable shipping method. GadgetShope cannot be held responsible for items lost on the way back.


  • Is my debit/credit card information secure?

Yes, your information is absolutely secure at GadgetShope. GadgetShope Servers are secured by Digicert SSL encryption.


GadgetShope never stores any of your financial information like credit card numbers and security codes (CVV numbers). When you complete your order, GadgetShope securely passes your billing information to the bank system. Credit Card numbers and CVV numbers are securely discarded immediately after they are sent to the bank.


You also can choose PayPal when you placing an order with us. In this way, you do not have to enter any of your billing or financial information on GadgetShope's website.